Privacy Policy

Beauty Box South Africa | Privacy Policy

Effective Date: 01/01/2015

 

1. Introduction

Welcome to beautyboxsa.co.za (the “Site”). At Beauty Box SA, we respect the privacy of your personal information and, as such, make every effort to ensure your information is protected. This Privacy Policy outlines how we collect, use, and disclose your Personal Information when you visit or make a purchase from the Site. By using our Site, you consent to the practices described in this Privacy Policy.

 

2. Contact Information

If you have any questions, require additional information about our privacy practices, or wish to make a complaint, please reach out to us via:

3. Collection of Personal Information

When you visit the Site, we may collect certain information about your device, interactions with the Site, and data necessary to process your purchases. We may also collect additional information if you contact us for customer support. The term “Personal Information” refers to any identifiable information related to an individual. Below are the types of Personal Information we collect and the reasons for doing so:

  • Device Information:

    • Purpose: To ensure the accurate loading of the Site for you and perform analytics on Site usage to optimize our services.
    • Collection Source: Collected automatically through cookies, log files, web beacons, tags, or pixels when you access our Site.
    • Disclosure: Shared with our processor Payfast.
    • Information Collected: Version of web browser, IP address, time zone, cookie information, viewed sites or products, search terms, and interaction with the Site.
    •  

  • Order Information:

    • Purpose: To provide products or services to fulfill our contract with you, process payment information, arrange shipping, send invoices, and offer product-related information or advertising.
    • Collection Source: Provided by you during the ordering process.
    • Disclosure: Shared with our processor Payfast.
    • Information Collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
    •  

4. Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you. For example:

  • We use Woocommerce to power our online store. You can read more about how Woocommerce uses your Personal Information in their privacy policy here.
  • We may share your Personal Information to comply with applicable laws, respond to legal requests, or protect our rights.

5. Behavioural Advertising

We may use your Personal Information to provide targeted advertisements or marketing communications that we believe may interest you. For instance:

  • We use Google Analytics to understand how customers use the Site. You can learn more about Google’s use of Personal Information in their privacy policy here. You can also opt-out of Google Analytics here.
  •  
  • We share information about your Site use, purchases, and interaction with our ads on other websites with our advertising partners, including through the use of cookies or similar technologies.

For more information about targeted advertising and opt-out options, visit the Network Advertising Initiative’s educational page here. You can also opt-out of certain advertising services by visiting the Digital Advertising Alliance’s opt-out portal here.

 

6. Using Personal Information

We use your Personal Information to provide our services, including product offerings, payment processing, order fulfillment, and updates on new products, services, and offers.

 

7. Lawful Basis

If you are a resident of the European Economic Area (EEA), the processing of your Personal Information is based on the following lawful bases:

Your consent.

Performance of the contract between you and the Site.

Compliance with legal obligations.

Protecting your vital interests.

Performing tasks carried out in the public interest.

Pursuing our legitimate interests that do not override your fundamental rights and freedoms.

8. Retention

We will retain your Personal Information for our records unless you request its erasure. For more information on your right of erasure, please refer to the “Your rights” section below.

 

9. Automated Decision-Making

We do not engage in fully automated decision-making that has a legal or significant effect on you. However, Payfast and/or Woocommerce may use limited automated decision-making to prevent fraud.

 

10. Selling Personal Information

We DO NOT sell any of your personal information to third parties or direct sales and support agencies.

 

11. Your Rights

If you are a resident of the EEA, you have the right to access, correct, update, port, and request erasure of your Personal Information. To exercise these rights, please contact us through the provided contact information.

 

12. Cookies

We use cookies on our Site for various purposes, such as improving your browsing experience, remembering your actions and preferences, and providing analytical insights. You can control and manage cookies through your browser settings, but doing so may impact your user experience. Please refer to your browser’s help file or visit www.allaboutcookies.org for guidance.

 

13. Do Not Track

We do not alter our data collection practices in response to “Do Not Track” signals from your browser.

 

14. Changes

We may update this Privacy Policy occasionally for operational, legal, or regulatory reasons. Please check this page regularly for any changes.

 

15. Complaints

If you have any complaints regarding our privacy practices, please contact us using the provided contact information. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority.

16. Woocommerce

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of basket contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

We share information with third parties who help us provide our orders and store services to you; for example —

Payments

We accept payments through Payfastl. When processing payments, some of your data will be passed to Payfast, including information required to process or support the payment, such as the purchase total and billing information.

Please see the Payfast Privacy Policy for more details.

 

17. Mail Poet

If you have subscribed to our newsletter or if you are a member of our website (you can log in) or if you have purchased on our website, there is a good chance you will receive emails from us.

We will only send you emails which you have signed up to receive, or which pertain to the services we provided to you.

To send you emails, we use the name and email address you provide us. Our site also logs the IP address you used when you signed up for the service to prevent abuse of the system.

This website can send emails through the MailPoet Sending Service. This service allows us to track opens and clicks on our emails. We use this information to improve the content of our newsletters.

No identifiable information is otherwise tracked outside this website except for the email address.

Below is a list of cookies that may be generated by MailPoet (note that some cookies are only utilized when WooCommerce is installed and activated):

Cookie name: mailpoet_page_view
Cookie expiry: 3,650 days.
Cookie description: The purpose of this cookie is to track the last time a subscriber viewed any page on the site.

Cookie name: mailpoet_revenue_tracking
Cookie expiry: 14 days.
Cookie description: The purpose of this cookie is to track which newsletter sent from your website has acquired a click-through and a subsequent purchase in your WooCommerce store.

Cookie name: mailpoet_subscriber
Cookie expiry: 3,650 days.
Cookie description: The purpose of this cookie is to track subscriber engagement. It is used when the user logs in, signs up in a form, confirms subscription to a newsletter, or places an order through WooCommerce.
Note: User must be opted-in and a confirmed subscriber.

Cookie name: popup_form_dismissed_{$formId}
Cookie expiry: the expiration date varies and can be set per form.
Cookie description: This cookie is used to track if a user has previously dismissed a specific form, preventing the re-display of the form until the cookie’s expiration date. It is applicable for popup, slide-in, or fixed bar forms.

 

18. Last Updated

This Privacy Policy was last updated on 7/28/2023.PayfastAt Beauty Box SA, we respect the privacy of your personal information and, as such, make every effort to ensure your information is protected